Raas & Co.

Raas & Co.

Shipping Policy

Effective Date: 05 August 2026

At Raas & Co., we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sales, or peak seasons, processing times may be slightly longer.
  • For order processing or order status-related queries, please contact orders@raasandco.in.

Domestic Shipping (India)

  • We deliver across India.
  • Estimated delivery time is 3–10 business days, depending on your location.
  • Delivery timelines may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

International Shipping

  • International shipping is available for selected countries.
  • Estimated delivery time is 25–30 business days.
  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping offers, if available, are subject to the terms of the respective promotion.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).
  • You can use the tracking number to monitor your shipment through the courier partner's website.
  • For tracking assistance or order status enquiries, please contact orders@raasandco.in.

Delivery Attempts

  • Courier partners usually make multiple delivery attempts.
  • If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate while placing your order. Raas & Co. is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product.

Please contact support@raasandco.in for assistance. We will investigate the issue and provide an appropriate resolution.

Delays Beyond Our Control

While we strive to deliver every order on time, delays caused by natural disasters, strikes, government restrictions, transportation issues, or other events beyond our control may occur. In such cases, we appreciate your patience and understanding.

Contact Us

For questions or assistance regarding shipping, delivery, tracking, damaged packages, or missing items, please contact:

Customer Support: support@raasandco.in

For order processing and order status-related queries:

Orders: orders@raasandco.in

Raas & Co. – Tradition in Every Thread.